HeyGopher

This Cookie Policy ("Policy") explains how GoodSign Limited, a company incorporated under New Zealand law, operating the HeyGopher platform ("HeyGopher," "Company," "we," "us," or "our"), uses cookies and similar tracking technologies when you visit our website at https://heygopher.ai and use our business management platform (collectively, the "Service").

BY CONTINUING TO USE OUR SERVICE, YOU CONSENT TO OUR USE OF COOKIES AND TRACKING TECHNOLOGIES AS DESCRIBED IN THIS POLICY.

1. What Are Cookies

Cookies are small text files stored on your device when you visit websites. They allow websites to recognize your device and remember information about your visit.

First-party cookies: Set directly by HeyGopher on heygopher.ai
Third-party cookies: Set by external services integrated with our platform
Session cookies: Temporary cookies that expire when you close your browser
Persistent cookies: Remain on your device for a set period or until manually deleted

2. Why We Use Cookies

2.1 Essential Functionality

User authentication and session management
Security features and fraud prevention
User preference storage

2.2 Performance Optimization

Monitoring system performance and response times
Identifying and resolving technical issues
Measuring feature usage and adoption

2.3 User Experience

Remembering your settings and configurations
Maintaining consistent interface states
Streamlining workflow processes

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

Essential for the Service to function properly and cannot be disabled:

Authentication cookies for secure login
Session management for maintaining user state
Security cookies (CSRF protection)

3.2 Performance and Analytics Cookies

We use Plausible Analytics, a privacy-friendly analytics tool that does not use cookies for tracking. It collects anonymized usage data without personal identifiers.

3.3 Functional Cookies

These enhance Service functionality:

User preference storage and customization
Interface layout and display preferences
Notification settings

4. Specific Cookies Deployed

4.1 Authentication and Security

PHPSESSID / heygopher_session
Purpose: Maintains user authentication state
Duration: Session
Category: Strictly Necessary

csrf_token
Purpose: Prevents cross-site request forgery attacks
Duration: 24 hours
Category: Strictly Necessary

4.2 Third-Party Cookies

_stripe_mid / _stripe_sid
Purpose: Fraud prevention for payment processing
Duration: 1 year / 30 minutes
Category: Strictly Necessary
Provider: Stripe Inc.

5. How to Manage Cookies

You can control cookies through your browser settings:

Chrome: Settings > Privacy and Security > Cookies and other site data
Firefox: Options > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Privacy, search, and services

6. Impact of Disabling Cookies

6.1 Essential Cookies

Disabling strictly necessary cookies may prevent you from logging in and using core Service features.

6.2 Non-Essential Cookies

Blocking non-essential cookies may affect personalized settings and some functionality.

7. Updates to This Policy

We may update this Cookie Policy to reflect changes in our practices or applicable laws. We will notify you of material changes through our website or email. Continued use of our Service after updates constitutes acceptance of the revised policy.

8. Contact Information

For questions about cookies and this Policy, please contact us:

GoodSign Limited
2 Stuart Street, Ponsonby
Auckland 1011, New Zealand
Email: privacy@heygopher.ai